Rand Simberg: just a recovering aerospace engineer.
This entry was posted on Friday, December 18th, 2009 at 7:56 am by Rand Simberg and is filed under Social Commentary. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
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December 18th, 2009 at 10:28 am
I hope you have better reasons then stuff like this:
30. Once on Mother’s Day, this older lady came in alone and told me that her kids weren’t able to be with her that year, but they had mailed her a gift card. So I told my manager that we had to make this an exceptional experience for her. I told her to come back with a friend some time and use her gift card because tonight, her meal was on us. We comped her dinner, and I sat with her through dessert while she told me about her kids. My coworkers were happy to cover my other tables for 15 minutes. The woman told me she would remember that dinner forever.
—Melissa McCracken, longtime waitress in Hawaii