I took the Silver Line out to Wiehle, to get to the last mile to Dulles. I admittedly didn’t provide enough margin, but I could have made it if Uber hadn’t screwed me over. The driver was driving all around, showing close to me on my phone, but I couldn’t see him in a big parking lot. He kept wandering on my screen, and never called me to ask where I was. I couldn’t call him.
After the official five minutes, he canceled me, and I was screwed, missing the last flight of the day to LA. I had to rebook from DCA the next morning (no way was I going to try Dulles again), and had to use miles to avoid who knows how many hundreds of dollars in change fees and fare changes, plus a hundred bucks for another night’s stay.
And for this “service,” and to add insult to injury, Uber charged me five bucks for the driver that I didn’t cancel. And when they did so, they said if I had an issue, to go to a web site that had no information whatsoever as to how to deal with it.