Let Me Use The Damn Keypad!

Just a little rant.

I guess it’s some kind of technological advance when we can talk to robots on the telephone, but I don’t want to do it. It’s not just that the technology isn’t perfect, and you have to enunciate clearly and loudly. Did it ever occur to these morons that if I’m in the middle of a cube farm, I just may not want to speak my credit card number, or social security number, or zip code, or mother’s maiden name aloud? Or even speaking precise monosyllables, and sounding like an idiot to your cubemates?

I thought that the concept of using the digital keypad for sending commands to a remote system was great. Going to voice is, for me, a step backwards. There’s no reason that they can’t give a keypad option for each verbal one, yet many of them, once they transition to the new voice recognition systems, don’t. I prefer to pay my bills in silence, and I’ll prefer service providers that recognize that.