I have a late-afternoon flight out of Tucson to LAX, but the business that I thought I had in Tucson today has fallen through. There’s a morning flight with seats available.
In days of yore, American would have let me go standby on an earlier flight same day with no change fee, which makes business sense, because if they can satisfy their commitment to me to get me where I want to go earlier at essentially no cost other than fuel to carry my weight (assuming that the flight isn’t full), they have an opportunity to sell my seat (at $252 according to a quick check) on the later flight.
Apparently, the suits have decided that they’d rather charge me $75 bucks for the change. Now, it would be nice to get home earlier, but it’s not worth $75 to me, because I can do work here and just catch the later flight. So they just lost the opportunity to sell that seat on the afternoon flight. I guess they think this makes business sense, and maybe they have revenue models that indicates it does, but I’m annoyed.