So I’m paying my Chase bill on line, and I log in with Firefox, as usual.  It takes me to my account page, but any attempted link from that page (e.g., to actually pay the bill) yields a timeout error indicating that the page has gone too long without activity.  Which is nonsense, because I only just logged in.  After wasting a long time getting through to someone in tech support on the phone, she asks me who my ISP is.
Me: What difference does it make who my ISP is?
Her: We need to know to diagnose this.
Me: [scratching head] Ummm…OK.  It’s Bell South.
Her: So what browser do they use?
Me: ??  What browser do they use?  They don’t use a browser.  They’re an ISP.  I use a browser.
Her:  When you log in to Bell South, what browser do they make you use?
Me:  Log in to Bell South?  With a browser?  Why would I do that?
Her:  How do you log in?
Me:  I don’t log in.  I have a permanent connection.  It’s called DSL.  It’s called broadband.  You should try it, I hear it’s all the rage.
Her:  Well, do you use a browser?
Me:  [long silence, as steam slowly starts to waft out of my ears]  Why yes, yes, I do use a browser, funny you should ask.  Someone told me once it’s how one accesses stuff on the World Wide Web.  I find it handy, occasionally.
Her:  What browser do you use?
Me:  I usually use Mozilla.  Why didn’t you ask me that in the first place, instead of giving me the third degree about my ISP and how I log into it, which is a subject as far removed from the problem, as far as I can see, as the price of beef jerky in Tibet?
Her:  I’ve never heard of that browser.  Do you have Internet Explorer?
Me:  Yes, I do.  I tend to avoid using it, unless someone is sufficiently user hostile as to create a web site that doesn’t use standard HTML.  Should I try that?
Her:  Yes, go ahead, I’ll wait.
Of course, it works fine with IE.  I issue a complaint.
Me:  I’ve been paying bills for years with a Mozilla browser.  You seem to have broken your site, since I can no longer do so.
Her:  Oh, we don’t support any browsers other than IE and Netscape.
At this point, I’ve wasted enough time on this, thank her, and hang up.