Category Archives: Business

Business, Social Commentary

Bad Customer Service?

11 Comments

Maybe you’re a lousy customer:

I replay this back to you because I realize you probably scream profanities at minimum wage customer service representatives every time you run an errand or grab a bite to eat, so you might not recall the specifics of this one incident. And that brings us to the possible answer to that query you posed in the midst of your ketchup rant. You asked: “Why can’t I ever f*cking get good customer service?” Well, ma’am, that might have something to do with you being a vulgar, miserable, malicious person. Maybe you get bad customer service because you’re a bad customer. Did you ever consider that possibility?

I get it. “You’re the customer so you’re always right.” They work here so they have to bend over backwards for you “because that’s their job.” Well, you’re partially correct about that. Yes, you are a customer and, yes, they do work here. But it’s actually not their job to deal with psychopaths. They aren’t hostage negotiators, they’re fast food workers. And even if the powers that be at these corporate chains push this “customer is always right” crap because they’ve decided it’s good business to placate horrible jerks, in the real world, outside the land of plastic chairs and soda fountains, adults who throw temper tantrums in public are never right about anything.

I’m sure some people might take your side. They might come to your defense by telling their own horror stories about all the times when customer service has failed to live up to their standards. Those folks are under the same delusion as you. They think their hallowed “customer” status somehow gives them the right to treat everyone with a uniform and a name tag like garbage. They think their past encounters with sub-par service makes it acceptable for them to fly off the handle about ketchup every once in a while. They think the rules of basic decency and respect come second when they are The Customer. And they’re wrong.

Do you ever wonder why we have so many atrocious politicians in Washington? Well, you shouldn’t wonder. Just look in the mirror. Bad politicians are generally bad because they can’t handle power. It goes right to their head and they become narcissistic, petty, controlling sociopaths. But at least it’s a lot of power so the temptation to be corrupted by it is almost understandable. You, on the other hand, become a maniacal tyrant when society hands you temporary and meaningless power over 17-year-old fast food cashiers. I shudder to think what you’d do if you had an army at your disposal.

No kidding.

Business, Media Criticism, Political Commentary, Technology and Society

NSA

6 Comments

…Doesn’t know the extent of the Snowden damage:

This is criminal. Every single thing he did should have left an audit trail, both as a guard against misuse, and for damage assessment in a case just like this.

I didn’t say “criminal incompetence,” because if the need for an audit trail is obvious to such as me, it surely must have been obvious to higher-ups at NSA. If the systems lack the capacity for this, it’s because somebody doesn’t want the records kept. That suggests abuse at a systemic level. (It also undercuts claims of extensive auditing here.)

Then there’s the incompetence of letting someone like Snowden have such free-ranging access to the system: “The NSA had poor data compartmentalization, said the sources, allowing Snowden, who was a system administrator, to roam freely across wide areas. By using a ‘thin client’ computer he remotely accessed the NSA data from his base in Hawaii.” Snowden and Bradley Manning. That’s who’s in charge of our secrets?

Hey, I’ve got an idea! Let’s put the federal government in charge of our health care!